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The Freedom Gear shipping policy explains processing times, carriers, tracking, and conditions for cancellations or returns.
At Freedom Gear, we take pride in fast processing, careful packing, and quality products. Below you’ll find our official shipping terms and what to expect with your order.
Processing & Handling Times
- Most in-stock orders are processed and shipped within 1–3 business days.
- Some items — including anodized parts or special promotions (e.g., Black Friday) — may require up to 2 weeks or longer for production before shipping.
- We’ll always do our best to keep you updated if delays occur.
Carriers
We primarily ship via:
- FedEx Priority Express
- USPS Priority Mail
A tracking number will be provided once your order enters our shipping queue. Please note: receiving a tracking number does not always mean your package has left our facility — it means it’s being prepared.
We primarily ship via
FedEx Priority Express
and
USPS Priority Mail.
Patience & Quality
We’re a small, American-made business. Every product is produced to tight tolerances (within 0.01) and inspected before it leaves our shop. This commitment sometimes adds a little time, but ensures no one beats our quality or designs.
Refunds & Cancellations
- If you’d like to cancel an order before it ships, let us know right away and we will issue a refund.
- Once an order has shipped, our Refund & Return Policy applies.
- Most purchases are final and non-refundable. Pre-approved returns may be accepted under certain conditions, and are subject to a 35% restocking fee.
- Return shipping costs are the buyer’s responsibility, unless the item is defective, mis-shipped, or an approved upgrade/exchange (in which case we will cover the return cost).
Important Notes
- Please allow extra transit time during holidays or carrier disruptions.
- If you don’t receive your confirmation email, check your spam or junk folder. If your card was charged, your order is in our system.
- Do not purchase if you are unwilling to accept these conditions — by completing your purchase, you acknowledge and agree to these terms.
Customer Support
Email: info@FreedomGear.org
Phone Hotline: 480-687-0878 (Mon–Sat, 8am–6pm)
Office: Freedom Gear Home Office, Chandler, AZ 85225, USA
© 2009–2025 Freedom Gear • American Made Quality • Chandler, Arizona
